Cancellation Policy
One-Time Projects:
– Clients may request to cancel a project before it officially begins (within 72 hours of payment) for a partial refund (see refund policy).
– Once the project has started – including strategy, research, or creative work – cancellation does not exempt the client from payment obligations of the work completed.
Monthly/Retainer/Contract-Based Services:
– Services can be cancelled with a written notice of 30 days from the client.
– There shall be no cancellation refund for the current month once work has commenced.
– Mid-month cancellations are not eligible for prorated refunds unless otherwise stated in writing.
Agency-Initiated Cancellations:
We reserve the right to terminate any project or contract under the following circumstances:
– Violation of terms of service.
– Abuse, mistreatment, or unprofessional behavior from the client.
– Involvement of the client in unethical, illegal, or objectionable business practices.
– Non-payment beyond 30 days.
Refund Policy
General Terms:
-Due to the nature of digital marketing and advertising services (time-bound, resource-dependent,
and strategy-based), all payments are considered non-refundable once work has commenced.
-Refunds (if applicable) are at the sole discretion of the company and are issued after reviewing the request against completed deliverables.
Eligibility for Refunds:
- Project canceled before any work has begun (within 72 hours of payment) | 75% refund |
- Project canceled after kickoff but before 50% completion | Prorated refund minus resources / man-hours used |
- Project canceled after 50%+ work completed | No refund |
- Monthly retainer services – cancellation after monthly payment | No refund |
- Ad spends paid to third-party platforms (e.g., Google, Meta) | Non-refundable (controlled by third-parties)
Refund Exemptions:
No refund will be provided under the following circumstances:
– Change of mind or business direction by the client.
– Project delays due to unresponsiveness or delayed inputs from client.
– Poor performance of marketing campaigns due to factors outside our control (e.g. product-market fit, budget, platform policy changes).
– Services including SEO, influencer marketing, ad management, and other ongoing efforts that require resource investment.
Refund Processing:
– Approved refunds will be processed within 15 business days to the original payment method.
– Refund confirmation will be shared via official email and invoice adjustments (if applicable) will be issued.
Additional Notes:
– By engaging with [Company Name], the client automatically agrees to these policies.
– Custom payment arrangements or exceptions must be agreed upon and documented in the official service contract or project agreement.
– We strongly encourage clients to ask questions and clear doubts before proceeding with payments.
Legal Disclaimer:
This policy complies with Indian Contract Act (1872), GST regulations, and IT laws applicable to
service-based businesses. Disputes arising shall be subject to the jurisdiction of the courts in Kolkata, West Bengal, India.
Contact Us
If you have any questions about these terms and conditions, please contact us at:
support@enlighten-international.in
Enlighten International
781, Boalia Jhil Road, Garia Station
Kolkata – 700 084, West Bengal, India
Our experience, skills and smart work will build a new foundation for your business. Our smart ideas will greatly increase product sales in your business and will bring lots of new clients to your business.
Enlighten International
Get in touch
+91 33 6902 9309
(Mon-Fri, 11am – 7pm IST)
781, Boalia Jhil Road,
Garia Station,
Kolkata – 700 084,
West Bengal,
India.
Mail Us
support@enlighten-international.in
(Client Support)
(24 hours X 7 days)